Market value of training
Rapid technological change, continuous product improvement and relentless competition require companies to continuously nurture its human capital by upgrading the competence levels of their people.

Assuring quality of training
When investing in people, what matters are the results: acquisition of skills and knowledge and improved company performance and productivity - not simple output figures such as the number of employees trained, or the dollar figure invested. A company needs a training management system to ensure the Return on Investment (ROI) in Training and Education. A company needs a system which guarantees that the investment made in people is congruent with its business strategy and directly supports the organisation's performance.

Experts know the difficulties of determining ROI in the field of training and education. Without proper process management tools, it would be almost impossible.

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ISO 10015: an initiative within the ISO 9000 family
The crucial question is, "What quality system could best support a company or government organization in improving its efficiency and effectiveness of training." The answer is ISO 10015, a sector specific quality management system for training.

The new ISO quality standard offers the most succinct quality criteria of training so far and is available for use by private and public organisations interested in ensuring high quality standards and high return on training investment.

ISO 10015: Certification & Registration
On February 19th, 2003, CSEND became the FIRST organisation to be fully accredited by the Swiss Accreditation Service (SAS) as a certification body for training systems, of training programmes and of training providers in the private and public sector.

Accreditation Certificates No.SCES 081:
(English version) or (German version) or (French version)

About CSEND
The Centre for Socio-Eco-Nomic Development (CSEND) is an independent, non-profit foundation, registered with the Geneva (Switzerland) Chamber of Commerce.

Specialising in organisational reform and institutional development worldwide, CSEND works to strengthen public administrations and public-sector enterprises through the acceleration of organisational learning, individual professional development and through the development of essential management systems. For more information on CSEND please visit www.csend.org

About ApproPriaTE™
The Academy for Preparation of Trainers and Educators (ApproPriaTE™) is a division of CSEND with the mandate to develop and certify high quality training managers, consultants and trainers in the vital area of human capital formation and management of training investment. ISO 17024 Standard will be the basis for the certification scheme of ApproPriaTE™.