"Enhancing Training Quality Through Effective Instructional Design & Training Delivery" by Lichia Saner-Yiu, 2000

"Quality Evaluation in a Diversified Higher Education System - Summary of Group Discussion" at OECD/MOE International Seminar on the Development of Higher Education and Financing Policies. 12-13 July 2004. Beijing, People's Republic of China. , Lichia Yiu

"How to Ensure ROI in e-Training and e-Education: ISO 10015 Certification. A Learning System Management Solution" at International Seminar on e-Education and e-Learning: Benchmarking the Best Practices in Using Information Technology. 28 June 2004. Hong Kong, China. , Lichia Yiu, 2004

Die neue Norm ISO 10015 fuer die betriebliche WeiterbildungDie neue Norm ISO 10015 fuer die betriebliche Weiterbildung, Raymond Saner, Economiesuisse, Oktober 2004

ROI + Treinamento= ISO 10015, Raymond Saner & Lichia Yiu, 2003

Die neue ISO 10015: Die Norm fuer Aus-und Weiterbildung Raymond Saner & Lichia Yiu

Treinamento de Qualidade e Recursos Humanos de Qualidade: Factore chave de Competitividade para países et empresas, Raymond Saner, Sao Paolo, 2001

"ISO 10015 - a Strategic Management Tool for Human Resource Development". Raymond Saner

Short Summary in Chinese

20100123-iconIt can be difficult for the uninitiated to understand in-company training. Most companies will say that “employees are our most important asset” and “we are committed to developing our human resources”, but managers may still know little about the actual return on training activity. Has it been useful? For whom? What has been achieved?

This article is published in Brazil in Portuguese.

20091114-iconThe survey questionnaire was sent to 100 European companies, of which 34 responded. The highest response rate was from companies in France, Great Britain and Switzerland. Others were from Belgium, Germany, Italy, and the Netherlands. Participating companies were mostly large and medium-sized enterprises engaged in construction, banking, industrial goods, insurance, automobiles, media and communications, and pharmaceuticals ...

"This article first appeared in the November 2009 issue of ISO Focus magazine www.iso.org/isofocus and is reproduced with the kind permission of the ISO Central Secretariat”

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