It can be difficult for the uninitiated to understand in-company training. Most companies will say that “employees are our most important asset” and “we are committed to developing our human resources”, but managers may still know little about the actual return on training activity. Has it been useful? For whom? What has been achieved?

This article is published in Brazil in Portuguese.

The survey questionnaire was sent to 100 European companies, of which 34 responded. The highest response rate was from companies in France, Great Britain and Switzerland. Others were from Belgium, Germany, Italy, and the Netherlands. Participating companies were mostly large and medium-sized enterprises engaged in construction, banking, industrial goods, insurance, automobiles, media and communications, and pharmaceuticals ...

"This article first appeared in the November 2009 issue of ISO Focus magazine www.iso.org/isofocus and is reproduced with the kind permission of the ISO Central Secretariat”

Les revendications envers un service public avec un fonctionnement davantage orienté sur l'action, l'efficacité et la réduction des coúts ne se sont pas apaisées au cours de ces dernières années.

Les modifications de l'environnement économique, les exigences accrues de la clientèle, la raréfaction des ressources, l'amélioration des connaissances et les nouvelles technologies constituent autant de nouvelles condition-cadres pour le service public ...

Article

Indian Manufacturer Benefits from ISO 10015 Training Guideline

Hari Nair & Aditya Sinha, 2009, ISO Management Systems, March – April, Pp. 36-39

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